dcc6 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how dcc6 ("we", "us", "dcc6", "the Platform") collects, uses, stores, and protects personal information provided by users ("you", "the Player") when accessing or using the dcc6 online casino and sports betting platform at dcc6.bet.

dcc6 is committed to protecting the privacy of all players across Pakistan — from Karachi to Lahore, Islamabad to Faisalabad — and to processing personal data in a manner that is transparent, lawful, and fair. This Policy applies to all personal data collected through the dcc6 website, mobile experience, customer support channels, and any related communications.

By registering an account or using any feature of the dcc6 platform, you acknowledge that you have read, understood, and agreed to the practices described in this Policy. If you do not agree, please discontinue use of the platform and close your account.

This Policy should be read alongside the dcc6 Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

2. Data Controller

dcc6 is the data controller responsible for your personal information collected through dcc6.bet. As data controller, dcc6 determines the purposes and means by which your personal data is processed. dcc6 operates under an international gaming licence and processes player data in accordance with the data protection requirements of its licensing jurisdiction.

For all privacy-related enquiries, requests, or complaints, you may contact the dcc6 Data Protection team via the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 within the dcc6 platform

dcc6 will respond to all data protection requests within 30 calendar days of receipt.

3. Personal Data We Collect

dcc6 collects the following categories of personal data, depending on the services you use and the features you access:

4. How We Collect Your Data

dcc6 collects personal data through the following methods:

• Direct Submission: Data you provide when registering an account, completing KYC verification, submitting a deposit or withdrawal request, contacting customer support, or responding to a survey.
• Automated Collection: Technical and usage data collected automatically when you access or interact with the dcc6 platform, including through cookies, server logs, and session tracking technologies. See Section 8 for full details on cookies.
• Third-Party Sources: dcc6 may receive data from third-party identity verification providers, payment processors (such as JazzCash and EasyPaisa), fraud detection services, and responsible gaming databases (such as self-exclusion registries) to supplement and verify information you have provided.
• Publicly Available Sources: In limited circumstances — such as investigation of suspected fraud — dcc6 may consult publicly available information consistent with applicable law.

5. How We Use Your Personal Data

dcc6 uses your personal data for the following purposes:

1. Account Registration and Management: Creating and maintaining your dcc6 player account, verifying your identity and age, managing your preferences and account settings.
2. Payment Processing: Processing deposits via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, SadaPay, USDT TRC20, or retail cash deposit; processing withdrawal requests to your verified payment method; maintaining transaction records.
3. KYC and Regulatory Compliance: Meeting our obligations under our international gaming licence, including anti-money laundering (AML) checks, counter-terrorist financing (CTF) screening, and responsible gaming requirements.
4. Platform Delivery and Improvement: Operating, maintaining, and improving the dcc6 platform, diagnosing technical faults, and optimising user experience based on aggregated usage analytics.
5. Responsible Gaming: Monitoring wagering patterns to identify at-risk behaviour, enforcing self-exclusion requests, applying player-set limits, and signposting responsible gaming resources where appropriate.
6. Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, collusion, money laundering, bonus abuse, and other prohibited conduct as defined in the dcc6 Terms & Conditions.
7. Customer Support: Responding to your enquiries, resolving disputes, and maintaining records of support interactions.
8. Marketing Communications (with consent only): Sending promotional emails, SMS notifications, or in-platform messages about dcc6 bonuses, new games, PSL cricket betting markets, and special offers — only where you have explicitly opted in.
9. Legal Obligations: Complying with court orders, regulatory demands, law enforcement requests, and other legal obligations applicable to dcc6 as a licensed gaming operator.

6. Legal Basis for Processing

dcc6 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and dcc6 — specifically, to operate your account, process payments, and deliver gaming services.
• Legal Obligation: Processing necessary to comply with dcc6's obligations under its gaming licence, AML regulations, KYC requirements, and applicable law.
• Legitimate Interests: Processing for dcc6's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications, where you have freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

7. Sharing Your Personal Data

dcc6 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances and only to the extent necessary:

• Payment Service Providers: JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 processors receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and are bound by contractual data protection obligations with dcc6.
• Identity Verification Providers: Third-party KYC and AML screening services receive identity data solely for the purpose of verifying your identity and screening against regulatory watchlists.
• Game Providers and Software Vendors: Casino game providers and sports data suppliers may receive pseudonymised usage data required to deliver their services within the dcc6 platform. No directly identifiable personal data is shared with game providers beyond what is technically necessary.
• Regulatory Authorities and Law Enforcement: dcc6 will disclose personal data to its licensing authority, financial intelligence units, or law enforcement agencies where required by law or pursuant to a valid legal order.
• Responsible Gaming Organisations: Where a player has self-excluded, dcc6 may share limited account details with relevant responsible gaming registries to enforce multi-operator exclusions.
• Corporate Transactions: In the event of a merger, acquisition, or restructuring of dcc6, player data may be transferred to the successor entity, subject to equivalent privacy protections.

8. Cookies & Tracking Technologies

dcc6 uses cookies and similar tracking technologies to operate the platform, improve user experience, and support security and fraud prevention. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for platform functionality, including maintaining your logged-in session, remembering your language preference, and enabling secure payment flows. These cookies cannot be disabled without disrupting core platform features.
• Performance and Analytics Cookies: Used to collect aggregated, anonymised information about how players navigate and use dcc6, enabling us to identify areas for improvement. No personally identifiable information is collected through these cookies.
• Functional Cookies: Remember your preferences such as preferred game categories, deposit method defaults, and responsible gaming limit settings.
• Security Cookies: Support fraud detection, session integrity verification, and bot prevention.

You can manage or disable non-essential cookies through your browser settings. Disabling strictly necessary cookies will impair your ability to use the dcc6 platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

9. Data Retention

dcc6 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our legal and regulatory obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of five years following account closure, in compliance with AML and gaming licence requirements.
• Financial Transaction Records: Retained for a minimum of five years from the date of the transaction, as required under international AML standards applicable to our licensing jurisdiction.
• KYC Documents: Retained for the period required by our licensing authority — typically five years from account closure or last activity.
• Customer Support Communications: Retained for three years following the resolution of the relevant support interaction or dispute.
• Marketing Consent Records: Retained for three years following the withdrawal of consent, to demonstrate compliance.
• Technical and Usage Logs: Retained for up to 13 months for security analysis and fraud detection purposes, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, dcc6 securely deletes or anonymises the relevant personal data so that it can no longer be linked to you as an individual.

10. Security Measures

dcc6 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and dcc6 servers;
• Encryption of sensitive data fields — including CNIC numbers and financial details — when stored at rest;
• Role-based access controls ensuring that only authorised dcc6 personnel can access specific categories of personal data;
• Regular security audits and penetration testing of the dcc6 platform infrastructure;
• Two-factor authentication options available to players for added account security;
• Continuous monitoring of platform activity for anomalous patterns indicative of unauthorised access or fraud;
• Staff training on data protection obligations and secure handling of personal information.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, dcc6 will notify affected players and the relevant regulatory authority in accordance with applicable breach notification requirements.

11. Your Data Rights

As a dcc6 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] or via live chat. We will respond within 30 calendar days:

1. Right of Access: You may request a copy of all personal data dcc6 holds about you, together with information about how it is used and with whom it is shared.
2. Right to Rectification: You may request correction of any inaccurate or incomplete personal data held about you. For identity-related corrections, updated documentation may be required.
3. Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to dcc6's legal retention obligations. Data required for AML compliance, regulatory reporting, or ongoing dispute resolution cannot be erased prior to expiry of the applicable retention period.
4. Right to Restriction: You may request that dcc6 restricts processing of your data in certain circumstances, such as while the accuracy of the data is contested.
5. Right to Data Portability: Where processing is based on your consent or on a contract, you may request that dcc6 provides your personal data in a structured, commonly used, and machine-readable format.
6. Right to Object: You may object to processing based on legitimate interests, including profiling for responsible gaming purposes. Note that dcc6 may be required to continue certain processing to meet its legal obligations as a licensed gaming operator.
7. Right to Withdraw Consent: Where processing is based on consent — for example, marketing communications — you may withdraw that consent at any time through your account settings or by contacting support.

12. Minors & the 21+ Age Policy

dcc6 strictly prohibits access by individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. The dcc6 registration process includes mandatory age verification via CNIC, and accounts discovered to belong to underage individuals are closed immediately.

If you are a parent or guardian and believe that a minor has provided personal data to dcc6 or has created an account on the platform, please contact us immediately at [email protected]. dcc6 will investigate and, where confirmed, delete all associated data and close the account without delay.

13. Changes to This Privacy Policy

dcc6 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new services, legal requirements, or regulatory guidance. Where changes are material — meaning they affect how we collect, use, or share your personal data in a significant way — dcc6 will notify you by email to your registered address and by posting a prominent notice on the platform at least 7 days before the changes take effect.

The current version of this Privacy Policy is always available at dcc6.bet/privacy-policy, together with the effective date and version number shown at the top of this document. Your continued use of the dcc6 platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

14. Contact & Complaints

For any questions, concerns, or requests related to this Privacy Policy or the way dcc6 handles your personal data, please reach out to us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the dcc6 platform. This is the fastest way to reach us.
• Email: [email protected] — we aim to respond to all written privacy enquiries within 48 hours and to complete data rights requests within 30 calendar days.

If you are not satisfied with dcc6's response to a privacy complaint, you have the right to escalate the matter to the data protection supervisory authority in dcc6's licensing jurisdiction, or to seek independent dispute resolution through the mechanism provided by our gaming licence.